Frequently Asked Questions
Everything you need to know about shopping with Onaro.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
How can I return an item?
We offer a 30-day return policy for most items. To initiate a return, please contact our support team with your order number to receive a prepaid return label and instructions.
Which payment methods do you accept?
Onaro accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I know if a product is in stock?
All product pages reflect real-time inventory. If an item is available for purchase, it is in stock. If an item is sold out, you can sign up for notifications to be alerted when it returns.